Terms & Conditions

Last updated: 8 October 2026

Who we are

This website is operated by SHREE SHYAM HOSIERY FACTORY, a sole proprietorship registered in Delhi, India, at House No 156, Sector 3, Pocket H, Bawana DSIDC, Bawana Industrial Area, New Delhi, Delhi 110039. PinguPanda is a kids’ sock brand from Plusox. In these pages “PinguPanda” and “Plusox by PinguPanda” mean the same business. In these terms, “we” and “us” mean the business operating this website, and “you” means the person placing an order.

Orders

Placing an order is an offer to buy. We confirm every order on WhatsApp before dispatch, and we may decline an order — for example if an item is out of stock or we cannot deliver to your pin code. If we decline after you have paid, we refund you in full.

Prices

All prices are in Indian Rupees and include applicable taxes unless stated otherwise. We may change prices at any time, but never after you have placed an order.

Product images

We photograph our socks as accurately as we can. Colours can look slightly different on different screens.

Payments

Online payments are processed by Razorpay. We never see or store your card or UPI details. Cash on Delivery is available on request over WhatsApp.

Shipping, returns and refunds

See our Shipping Policy and Refund & Cancellation Policy, which form part of these terms.

Our liability

Our liability for any order is limited to the amount you paid for it. Nothing here limits any right you have under Indian consumer law.

Governing law

These terms are governed by the laws of India. The courts at New Delhi have exclusive jurisdiction over any dispute arising from them.

Contact us

WhatsApp +91 88004 02406
Instagram @pingupanda20
SHREE SHYAM HOSIERY FACTORY
House No 156, Sector 3, Pocket H, Bawana DSIDC,
Bawana Industrial Area, New Delhi, Delhi 110039