Refund & Cancellation Policy

Last updated: 8 October 2026

Cancellations

You can cancel an order any time before it is dispatched by messaging us on WhatsApp. We refund the full amount.

Once an order has been dispatched it cannot be cancelled, but you can return it (below).

Returns

Because socks are an intimate garment, we can only accept returns of items that are unworn, unwashed and in their original packaging.

Tell us within 7 days of delivery if you want to return something.

Damaged, wrong or missing items

If something arrives damaged, or is not what you ordered, message us within 48 hours of delivery with a photo. We will replace it or refund it in full, including delivery charges, and the return costs you nothing.

How refunds are paid

Approved refunds go back to the original payment method within 5–7 working days of us receiving the returned item or approving the cancellation. Your bank may take a few days more to show it.

What we cannot refund

• Items that have been worn or washed
• Items returned after the 7-day window
• Items returned without their original packaging

Contact us

WhatsApp +91 88004 02406
Instagram @pingupanda20
SHREE SHYAM HOSIERY FACTORY
House No 156, Sector 3, Pocket H, Bawana DSIDC,
Bawana Industrial Area, New Delhi, Delhi 110039